Cancellation & Refund Policy
Denz – Cancellation & Refund Policy
Effective Date: 11-sep-2025
At Denz, we want you to be fully satisfied with your purchase. If you're not completely happy, we offer a straightforward cancellation and refund policy as outlined below:
- Cancellation of Orders
Before Shipment: You can cancel your order at any time before it is dispatched. To cancel, please contact our customer support at [support@denz.com ].
After Shipment: Once an order is dispatched or delivered, it cannot be canceled unless there are valid reasons such as incorrect products or damaged items.
- Refunds
Eligibility for Refund: To be eligible for a refund, the product must be returned in its original condition, unused, and with the original packaging. Refunds are not applicable for items like innerwear or customized products.
Refund Processing: Refunds will be processed within 7-10 business days after the returned product is inspected. The refund will be credited to the original payment method.
Payment Gateway Fees: In case of a refund, the payment gateway transaction fees (if applicable) may be deducted from the refund amount.
- Return Process
Returns: You can return products within 7 days of receiving your order. For returns, please follow the instructions provided in our Return & Exchange Policy.
Return Shipping: The customer will be responsible for the return shipping cost, unless the product was damaged or defective upon arrival.
- Non-Refundable Items
Customized products, perishable items, and items marked as final sale cannot be refunded or exchanged.
- Contact Us
For assistance with cancellations, refunds, or returns, please contact us:
Email: support@denz.in
Phone: +91-9953246688